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| Careers |
| Order Administrator |
| The Order Administrator will work in a fast paced and dynamic environment, providing support for primarily assigned customers. The candidate will manage customer orders and provide all demand fulfillment management services to both Turin trade customers and internal customers. They will be responsible for interfacing with customers, sales and operations to handle a variety of pre-sales and post-sales service functions and resolving issues initiated by customers and Turin field/division personnel. Turin Networks is a pre-public global provider of multiservice optical/Ethernet transport products for private, wireless, and carrier networks. |
| Responsibilities |
- Review sales orders for completeness and accuracy - reconciliation to customer quote/order, contract terms, and non-standard approvals
- Execute customer order entry using Oracle Order Management module
- Ensure billings of orders are correctly booked in the order fulfillment system.
- Understand customer processes and respond to a wide variety of customer requests and inquiries.
- Reviewing material availability with Planning and schedule shipments
- Order Acknowledgement and shipment notification
- Work with cross-functional teams (finance, legal, operations) to resolve issues related to booking completion and delivery
- Manage order backlog and provide updates on progress/challenges
- Provide sales management teams with accurate, timely and consistent information
- Assist and guide the field on sales order processes, systems and procedures.
- Take on projects and adhoc assignments as and when required to.
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| Qualifications |
- Prior work experience within order processing.
- Excellent attention to detail, accuracy, and timeliness and ability to multi-task
- Excellent internal and external customer support skills
- BA Degree with applicable or equivalent experience/knowledge preferred
- Knowledge and experience with Microsoft Office programs-Excel is a must.
- Oracle ERP experience.
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